Shipping Zone
We currently only ship to the United States and Canada. For other countries, please email to inquire about shipping conditions before placing an order.
How much does shipping cost?
We offer standard free shipping on all orders. However, if you need faster delivery time, you will need to pay additionally, and shipping costs will be calculated at checkout! The shipping charges for your order will be calculated and displayed based on the destination country and the products in your shopping cart. Shipping costs include customs fees.
Processing time:
All orders are processed, verified, quality-checked, and packaged within 7 days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
Holiday Shipping
Due to the holidays, shipping companies will usually have a high volume of shipping traffic. Shipping companies will require additional time to deliver. We will contact you via email if there is a significant delay in the shipment of your order.
Shipping time:
Standard (Free shipping):
- United States: 18-25 days
- Canada: 20-25 days
Express:
- United States: 6-10 days
- Canada: 6-10 days
Please be advised that all international shipments undergoing customs clearance may experience delays. and the length of such delays will depend solely on the customs clearance procedures. Purrfectum is not responsible for delays due to customs.
When we ship your order, we’ll send you an email with tracking information. You can also track your order in your account under Order History. Please note that it might take up to 24 hours in some cases for tracking information to be updated by the carrier, but don’t worry! Once you get the email, the order has already left our warehouse.
Reminder:
To avoid an incorrect address causing the package to be returned, please be sure to fill in the correct address carefully. The customer will be responsible for re-delivery costs caused by an incorrect address.
Additional Ouestions About Shipping
If you have any questions about your order, please contact our Customer Service team at [email protected]. We will get back to you within 12 hours.